GENERAL CONDITIONS OF PURCHASE AND USE
This document (and any document mentioned below) establishes the general conditions of use of this website (www.biogrine.com) as well as the general conditions of purchase of products through this website ( hereinafter the “Conditions”).
If you have any questions regarding the Terms or the Data Protection Policies, please contact us by completing the form provided.
The Purchase Agreement between us (hereinafter referred to as the “Agreement”) may be entered into, at your option, in any language in which the Terms are available on this website.
- OUR CONTACT DETAILS
The sale of products through this website is carried out under the name of BIOGRINE SASU, with a capital of 1000 €, whose registered office is located at 47 Boulevard de Courcelles, 75008 Paris, France, registered in the Trade Register and Paris companies under number 912 578 895, and under the following intra-community VAT number: FR76910985480, which can be reached at the following email address: firstname.lastname@example.org.
- YOUR CONTACT DETAILS AND YOUR VISITS TO THE WEBSITE
The information or personal data that you provide to us will be treated in accordance with the Data Protection Policies. By using this website, you agree to the processing of such information and contact details and you declare that all information or contact details provided are true and accurate.
- USE OF OUR WEBSITE
By using this website and placing orders on it, you agree to:
- Use this website only to carry out consultations or place legally valid orders.
- Do not place false or fraudulent orders. If we have reason to believe that such an order has been placed, we will be authorized to cancel it and inform the competent authorities.
You will not be able to place an order if you do not provide us with all the required data By placing an order on this website, you affirm that you are over 18 years old and that you have the legal capacity to conclude contracts.
- AVAILABILITY OF SERVICES
The delivery service for the products offered on this website is available in metropolitan France, DOM, TOM and member countries of the European Union
- CONTRACT VALIDATION
To place an order, you must follow the online purchase procedure and click on “Authorize payment”. You will then receive an email confirming that your order has been taken into account (hereinafter the “Order Confirmation”). You will also be informed by email of the dispatch of your order (hereinafter the “Dispatch Confirmation”). An electronic ticket mentioning the details of your order will be attached to the Dispatch Confirmation (hereinafter the “E-ticket”).
- PRODUCT AVAILABILITY
All product orders are subject to product availability. In this sense, in the event of supply difficulties or if the products are no longer in stock, we will reserve the right to inform you of the possibility of ordering replacement products of the same or greater quality or value. . If you do not wish to order these replacement products, we will refund any amount paid.
- REFUSAL TO PROCESS AN ORDER
We reserve the right to withdraw any product from this website at any time and to replace or modify any content or information on this website. Although we always make every effort to respond to all orders as best we can, exceptional circumstances may arise, such as a problem related to manufacturing or stock or a payment incident, and oblige us to refuse to process an order after have sent you the Order Confirmation. We reserve this right at all times. In this case, if payment has already been made, we will refund all amounts paid, including delivery costs as soon as possible, using the same method of payment as the one you used during the transaction. In any case, this reimbursement will not entail any costs to be borne by you.
We shall not be liable to you or any third party for the removal of any product from this website, the removal or modification of any material or content appearing therein, or the failure to process any an order in the cases referred to above, after dispatch of the Dispatch Confirmation.
Subject to the provisions of clause 7 above relating to product availability, and except in exceptional circumstances, we will endeavor to deliver the product(s) listed on the Dispatch Confirmation to you before the time indicated. on this same Dispatch Confirmation or, if no date is indicated, within the indicative period given when choosing the delivery method, and, in any case, within a maximum period of 30 days from the date of Order confirmation. However, delays may occur due to unforeseen circumstances or for reasons related to the place of delivery.
As for the virtual gift card, it will be delivered to you on the date that you will have indicated to us when placing the order.
If we are unable to meet the delivery date for any reason, we will notify you and offer you either to continue the purchase process with a new delivery date or to cancel your order and refund you the full amount you paid Please note that no home deliveries are made on Saturdays, Sundays or public holidays, except in the case of the virtual gift card, which will be delivered on the date that you have indicated to us.
For the purposes of these Conditions, “delivery” will be considered to have been made, or the order will be considered to have been “delivered”, at the moment when you or a third party designated by you are in physical possession of the products, which will be materialized by the signing of the acknowledgment of receipt of the order to the delivery address that you have indicated to us.
The virtual gift card will be deemed to have been delivered in accordance with the provisions set out in the conditions of use of the gift card and, in any case, on the date of dispatch of this card to the email address you indicated to us.
- IMPOSSIBILITY OF DELIVERY
If it is impossible to deliver your order, we will endeavor to find a safe place to drop off your package. If we cannot find a safe place, your order will return to our warehouse. We'll also leave you a notice telling you where your order is and how to redeliver it.
If you are not at the delivery location at the agreed time, please contact us to arrange delivery at a later date.
If the order has still not been able to be delivered, for reasons beyond our control, after a period of 30 days following the date on which your order was available for delivery, we will consider that you want to end the Contract and it will be terminated. As a result of the termination of the Contract, we will reimburse you for all amounts paid, including delivery costs (except for additional costs related to the choice of a delivery method other than the ordinary and least expensive delivery method that we offer), as soon as possible and, in any case, within 14 days from the moment when the Contract is considered to be terminated.
Please take into account that we will be authorized to charge you for any additional transport costs inherent in the termination of the Contract.
This clause does not apply to the virtual gift card, the delivery of which is governed by the provisions set out in the conditions of use of the gift card.
- INSTANT DELIVERY
As soon as you have chosen to pick up your order in store and the store you have selected has the "Instant Delivery" service, your order may be delivered before the dates indicated on the website.
As soon as the "Instant Delivery" service has been implemented by the store for your order, and once it has been prepared, we will contact you to let you know that it can be collected. You can pick up your order in person (presenting the order number and an identity document) or a third party can represent you and pick up your order for you. In the latter case, the person you have designated must present the order number and an identity document.
As far as distance selling is concerned, the provisions of this article apply as soon as your order is placed via the "Instant Delivery" service, subject to any other applicable regulations
- PRODUCT PRE-ORDER
Pre-ordered products posted on the Internet page as "Pre-order" may be subject to longer delivery times than other orders. These delivery times will be mentioned on the website, but the products will in all cases be delivered within a maximum period of 30 days from the date of the Order Confirmation.
Orders containing both standard products and Pre-ordered products (“Mixed Orders”) may be delivered separately and at different times.
As soon as the Pre-ordered products have been prepared, we will inform you of their dispatch by sending a Dispatch Confirmation.
You have the right to withdraw from the contract within 14 days from the date on which you or a third party other than the carrier you have designated comes into physical possession of the products without giving reasons. In the event of mixed Orders, the withdrawal period expires after 14 days from the date on which you or a third party other than the carrier you have designated comes into physical possession of the last product ordered.
The foregoing provisions are without prejudice to the contractual right of withdrawal of 14 days from the date of the Confirmation of dispatch from which you benefit for each of the products which may be delivered separately in the event of mixed Orders.
If you make a purchase of a Pre-ordered product, all provisions of these Terms will also apply to you.
- TRANSFER OF RISKS AND OWNERSHIP OF PRODUCTS
You will bear the risks relating to the products from the time of delivery as defined in clause 9 above.
Ownership of the products will only pass to you upon receipt of full payment of the sums due, including delivery charges, or at the time of delivery (as defined in clause 9 above) if this occurs at a later date after payment.
- PRICE AND PAYMENT
The price of the products will be that indicated at all times on our website, except in the case of manifest error. Errors may occur despite our best efforts to ensure that the prices shown on the website are accurate. If we detect an error in the price of the product(s) you have ordered, we will inform you as soon as possible and offer you either to confirm your order at the correct price or to cancel this order. . If we are unable to contact you, the order will be considered canceled and we will refund all amounts paid.
We are not obliged to sell a product at an erroneous lower price (even after sending you an Order Confirmation), if the error is manifest and unambiguous and if you are reasonably able to identify as such.
The prices displayed on our website include VAT but exclude delivery costs, which will be added to the total amount to be paid, as established in our buying guide (see the "Delivery" section). Prices may be changed at any time.However, no modification will have any effect on orders for which a Dispatch Confirmation has already been sent, with the exception of the cases described above
After choosing all the products you want to buy, these will be added to your basket. We will then process your order and you will be prompted to make payment. To this end, you must follow the different stages of the purchase process by indicating or verifying the information required at each of them.
During the purchase process, you always have the option of modifying the data relating to your order before proceeding to payment. The buying process is explained in detail in our buying guide.
In addition, if you are registered as a user in our system, all data relating to the orders you have placed with us are available in the "My Account" section.
You can make payment using the following payment methods: Bank Card, Visa, Mastercard, American Express. You can also pay for all or part of your purchases using a BIOGRINE gift card or voucher, issued by BIOGRINE France S.A.R.L. Gift cards cannot be purchased using another gift card.
Your card data will be encrypted to reduce any risk of unauthorized access. Once your order has been placed, we will make a request for pre-authorization of debit by credit card to ensure that you have sufficient funds to carry out the transaction. The corresponding amount will be charged to your card when you click on “Authorize payment”
By clicking "Authorize Payment", you confirm that the credit card belongs to you or that you are the rightful holder of the gift card or voucher.
Credit cards are subject to validity checks and authorization by the organization issuing these cards. If we do not receive the required payment authorization, we will not be liable for any delay or failure to deliver the products and we will not be able to enter into a Contract with you.
An invoice in electronic format will be made available to you on our website in the "My account" section, which you accept.
- PURCHASING PRODUCTS AS A GUEST
The site also offers you the opportunity to purchase products as a guest. Under this method of purchase, you only need to provide the data necessary to process your order. At the end of the purchase process, you are prompted to register as a user or to continue as an unregistered user.
An electronic invoice will be available by clicking on the PDF document in your order confirmation email.
- VALUE ADDED TAX
Purchases made via this website are subject to value added tax (VAT) at the rate legally in force on the day of the sale.
- EXCHANGE/RETURN POLICY
17.1 Legal right of withdrawal
Right of withdrawal
As a consumer, you have the right to withdraw from the Contract within 14 days without giving any reason.
The withdrawal period expires after 14 days from the date on which you or a third party other than the carrier designated by you comes into physical possession of the products or, in the case of several products forming part of the same order but delivered separately, after 14 days from the date on which you or a third party other than the carrier you have designated comes into physical possession of the last product ordered
To exercise your right of withdrawal, please inform BIOGRINE France of your decision by an unequivocal written statement (in particular by means of an e-mail or by post). You can contact us by post at the following address: BIOGRINE Customer Service 47 Boulevard de Courcelles, 75008 Paris, France, or by completing the form provided for this purpose.
You also have the option of using the attached withdrawal form, although this is not mandatory.
In order to respect the withdrawal period, you only need to inform us of your decision to exercise your right of withdrawal before the expiry of this withdrawal period.
Effects of withdrawal
If you decide to withdraw from the Contract, we will refund all amounts paid, including delivery costs to the initial place of delivery (with the exception of additional costs related to the choice of a delivery method other than the standard delivery method, the least expensive that we offer), as soon as possible and, in any case, within 14 days from the day on which we are informed of your decision to withdraw from this Contract.
The refund method will be the same as the payment method you used in the original transaction. In any case, this reimbursement will not entail any costs to be borne by you. Notwithstanding the foregoing, we may withhold reimbursement until we have received the returned products or you have provided us with proof of return of the products, whichever is earlier.
Please return the products in question without undue delay, and, in any case, within 14 days following the communication of your decision to withdraw from this Contract according to the methods below. The deadline is met if you return the products to us before the expiry of the 14-day period.
Your responsibility is only engaged with regard to the depreciation of the value of the products resulting from manipulations other than those necessary to ensure the nature, characteristics and functioning of the latter.
17.2 Contractual right of withdrawal
In addition to the legal right of withdrawal granted to consumers, mentioned in clause 17.1 above, you have the possibility to return any product to us (with the exception of the products mentioned in clause 17.3 below, for which the right of withdrawal is excluded) within 8 days from the date of confirmation of shipment of the order.
In the event of the return of products made under the contractual right of withdrawal after expiry of the legal withdrawal period, the refund will only relate to the amount paid for these products. Delivery costs will not be refunded to you.
You can exercise your right of withdrawal under the provisions set out in clause 17.1 above.However, if you inform us of your decision to withdraw from the Contract after expiry of the legal withdrawal period, you must in any case return the products to us so that we receive them within 21 days from the date of Confirmation. Order Shipping
17.3 Common Provisions
You will not have the right to withdraw from the Contract if it relates to the delivery of any of the following products:
- Customized or incomplete products
- Gift Card
- Goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
Your right to withdraw from the Contract will only relate to products which are returned in the same conditions in which you received them. No refund will be granted if the product has been used after being opened, if it is not in the same condition as at the time of delivery or if it has been damaged. You are therefore requested to take good care of the product(s) in your possession. Please return the products using or including their original packaging, instructions and any other documents, if any, accompanying these products.
- Returns to a drop-off point or post office:
To return one or more products to a drop-off point or to a post office organized by us, please log into your account and follow the instructions given in the "RETURNS" section of this website.
If you have purchased products as a guest, you can request a return to a drop-off point or post office using the internet link indicated in your order confirmation email.
After verifying the data concerning your order, you will receive an email with a label to stick on the package which will allow you to drop off your package at the agreed drop-off point or post office.
If you do not wish to return your product using one of the two free options available to you, then you will bear the return costs. In this case, you must send the product to be returned together with the printed version of the E-ticket attached to the Shipping Confirmation.
Please note that if you decide to make the return using the “cash on delivery” option for transport costs, we may claim any costs incurred in this regard from you.
After examining the returned product, we will inform you whether or not you are entitled to a refund of the sums paid. Delivery costs will be reimbursed if the right of withdrawal is exercised during the legal period and if all the products in question are returned. The refund will be made as soon as possible and, in any case, within 14 days from the date on which you inform us of your decision to terminate the Contract. Notwithstanding the foregoing, we may withhold reimbursement until we have received the returned products or you have provided us with proof of return of the products, whichever is earlier. The method of reimbursement will always be the same as the method of payment for your purchases.
The risks and costs associated with returning the products will be borne by you, as indicated above.
Please note that, following the delivery of your order, in the event of exercise of your legal or contractual right of withdrawal and if you are the one who organizes the transport of the returned products, and this without resorting to the return service offered by us, we cannot assume the risk related to the return of the products when it results from causes not attributable to BIOGRINE France
You are also reminded that you are responsible for the contents of returned packages if you do not use any of the options offered by BIOGRINE France. In the event of an error in the contents of the returned package, not attributable to BIOGRINE, if it is possible to organize the return of the package to your attention, we may make you bear the corresponding costs.
In all cases, nothing in this clause shall prejudice the rights granted to you by law.
17.4 Returns of Defective Products
If you believe that the product does not comply with the Contract at the time of delivery, you must contact us immediately using the form provided for this purpose, indicating the characteristics of the product in question and the nature of the defect. .
We will examine the returned product in detail and inform you by e-mail, within a reasonable time, whether the product can be exchanged or if you are entitled to a refund (if applicable). We will refund or exchange the product as soon as possible and, in any case, within 14 days from the date on which we confirm to you by email that you are entitled to the refund or exchange of the product in question.
If a defect or damage is found, the returned products will be subject to a full refund, including the delivery costs paid by you and the costs incurred for the return. The method of reimbursement will always be the same as the method of payment for your purchases.
All the rights that you benefit from under the regulations in force are preserved in all cases.
17.5. Right of withdrawal and return of orders from another country
If you have ordered products from a member state of the European Union other than France via this website, clauses 17.1, 17.2, 17.3 apply provided that the withdrawal by a courier mandated by our care can only be carried out from the initial delivery address located in metropolitan France.
Also, we inform you that in no case (with the exception of clause 17.4 for which this clause 17.5 does not apply) we will not bear any delivery costs for destinations other than those corresponding to the original delivery address. We will also not bear any return costs from destinations other than metropolitan France.
- LIABILITY AND DISCLAIMERS
18.1. Our liability, under these Conditions, cannot be engaged in the event that the non-performance of our obligations is attributable to the act of a third party, to your fault or to an event of force majeure as defined by article 1218. of the Civil Code and by case law.
Notwithstanding the foregoing, our liability shall not be excluded or limited in the following cases:
- death or personal injury caused by our negligence;
- fraud or fraud;
- Or in any case where it would be unlawful or contrary to law to exclude, limit, or attempt to exclude or limit our liability.
Due to the open nature of this website and the possibility that errors may occur in the storage and transmission of digital information, we do not guarantee the accuracy or security of any information transmitted or obtained through means of this website, unless expressly stated otherwise
All documents, descriptions and information relating to the products appearing on this website are provided "as is", without being covered by any guarantee, express or implied, with the exception of the guarantees provided by law. In this sense, if you are a party to the Contract as a consumer, we are required to deliver products to you that comply with the contractual provisions and we are liable to you in the event of a lack of conformity noted at the time of delivery. The products are considered to be in conformity with the contractual provisions if the following conditions are met:
- they must conform to the description that we have presented and have the characteristics that we have exposed on this website;
- they must be suitable for the purposes for which products of this type are generally designed;
- they must meet the quality and performance criteria which are generally accepted for products of the same type and which can reasonably be expected. To the extent provided by law, all warranties are excluded, with the exception of warranties benefiting consumers, which cannot legitimately be the subject of any exclusion.
Indeed, BIOGRINE France SARL guarantees consumers against lack of conformity and hidden defects for the products for sale on this website, in accordance with the legal guarantee of conformity provided for in articles L.217-4 and following of the Code of consumption, and the guarantee against hidden defects, within the meaning of articles 1641 and following of the Civil Code, allowing you to return the products delivered which are defective or non-compliant.
It is recalled that the consumer who decides to act as a legal guarantee of conformity:
- Can choose between the repair and the replacement of the good, subject to the conditions related to the cost, provided for in article L 217-9 of the Consumer Code;
The legal guarantee of conformity applies independently of any commercial guarantee granted. The consumer can decide to bring into play the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code. In this case, the consumer can choose between the resolution of the sale and a reduction of the sale price, in accordance with article 1644 of the Civil Code.
Reminder of the provisions of the Consumer Code:
- Article L 217-4 of the Consumer Code: The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.–
Article L 217-5 of the Consumer Code: To comply with the contract, the goods must:
1) Be suitable for the use usually expected of a similar good and, where applicable: - correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of sample or model; - present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2) Or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted - Article L 217-12 of the Consumer Code: The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
Reminder of the provisions of the Civil Code:
- Article 1641 of the Civil Code: The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which diminish this use so much that the buyer does not would not have acquired it, or would only have given a lesser price for it, if he had known them.
- Article 1648 paragraph 1 of the Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
The products we sell, especially items of a handcrafted nature, often have characteristics unique to the natural materials used in their manufacture. These characteristics may be subject to variations at the product component level. These variations can in no way be considered as defects or damages. You must, on the contrary, be aware of the existence of these variations and be able to appreciate them. We choose only the highest quality products, but the natural characteristics are inherent in our products and must be accepted as part of their intrinsic appearance.
The provisions of this clause shall in no way affect your rights as a consumer, nor your right to terminate the Contract.
As a consumer, if you believe that your rights have been violated, you can send your complaint to the following email address: email@example.com in order to request an amicable settlement.
Also, if your purchase was made on our website, we hereby inform you that, in accordance with European Regulation No. 524/2013, you have the right to request the resolution of your dispute on the platform dedicated to the online resolution of consumer disputes accessible via the following email address: http://ec.europa.eu/consumers/odr/.
- INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademark and other intellectual property rights relating to all information or content on this website will at all times be the property of us or those who granted us the license. You may use this information only to the extent that you are expressly authorized to do so by us or by those who granted the license. This does not prevent you from using this website to copy information necessary for your order or your identification information.
- VIRUSES, HACKING AND OTHER COMPUTER CRIME
You must not misuse the website by intentionally introducing viruses, Trojan horses, worms, logic bombs and other malicious or technologically harmful devices You must not attempt to gain unauthorized access to this website, the server on which this website is hosted or any server, computer or database connected to our site. You agree not to attack this website by means of a denial of service or a distributed denial of service.
Any violation of this clause constitutes an offense under the applicable regulations. We will notify the appropriate authorities of any such breach and will cooperate with them to discover the identity of the hacker. Similarly, in the event of non-compliance with this clause, you will immediately cease to be authorized to use this website. We are not responsible for any loss or harm resulting from a denial of service attack, virus, or other malicious or technologically harmful device or material, caused to your computer, equipment, data or your information as a result of using this website or downloading files from this website or files from other sites to which this site has directed you.
- LINKS TO OUR WEBSITE
If our website contains links to other sites and data of third parties, these links will be provided for information purposes only, without our having any control over the content or data of these sites. Accordingly, we accept no liability for any loss or harm resulting from the use of such links.
- WRITTEN COMMUNICATIONS
Under applicable regulations, we are required to send you certain information or communications in writing. By using this website, you agree that your communication with us is primarily by electronic means. We will contact you by email or notify you through alerts posted on our website. For contractual purposes, you consent to the use of this electronic means of communication and you agree that all contracts, announcements, information and other messages that we send to you electronically comply with the legal provisions requiring that such communications be made in writing. This provision does not affect your rights.
Please preferably use our contact form to send us your notifications. Unless otherwise specified, in accordance with the provisions of clause 22 above, we may send notices to you at the electronic or postal address which you have communicated to us when placing your order.
It is understood that notices will be properly made and received the instant they are posted on our website, 24 hours after an email is sent, or three days from the date of franking of any letter. To prove that a notice has been delivered, it will suffice to demonstrate, in the case of a letter, that the address was correctly written and that it was indeed franked and posted; in the case of an e-mail, it will suffice to demonstrate that it was indeed sent to the e-mail address indicated by the recipient.
- TRANSFER OF RIGHTS AND OBLIGATIONS
The Contract is binding on the parties, as well as on their respective successors, assignees and assigns
You may not convey, assign, encumber or otherwise transfer a Contract or any of the rights or obligations under it without our prior written consent.
We may transmit, assign, encumber, sub-contract or otherwise transfer a Contract or any of the rights or obligations arising therefrom at any time during the period of validity of the contract. In order to avoid any ambiguity, these transmissions, assignments, charges and other transfers will not prejudice the rights which, where applicable, are recognized by law to you as a consumer, and will not constitute any limitation, restriction or exclusion of guarantees. explicit or implicit that we could have granted you.
- FORCE MAJEURE
We will not be liable for any failure to perform or delay in performing our contractual obligations caused by events beyond our reasonable control (hereinafter "Force Majeure") as defined in article 1218 of the Civil Code and by case law.
It is understood, on the one hand, that our contractual obligations will be suspended for as long as the case of Force Majeure lasts and, on the other hand, that our deadlines for performance with a view to meeting these obligations will be extended for a duration equivalent to that of the case of Force Majeure. We will endeavor as far as possible to put an end to the case of Force Majeure or to find a solution allowing us to perform our contractual obligations despite the case of Force Majeure.
- WAIVER RIGHTS
If we cease to require you to strictly perform your obligations under the Agreement or any of these Terms, or if we fail to exercise any rights or remedies to which we are entitled under this Agreement or any of these Terms, this shall not constitute a waiver or limitation of such rights or remedies and shall not excuse you from complying with your obligations.
No waiver by us of any specific right or remedy shall constitute a waiver of any other rights or remedies arising under the Agreement or the Terms. No waiver by us of any of these rights, remedies or conditions under the Contract shall be effective until expressly qualified as such and communicated to you in accordance with the provisions in the notification clause above.
- PARTIAL VOID
If any of these Conditions or any of the provisions of the Contract is deemed null and void by virtue of an irrevocable decision emanating from a competent authority, the other general conditions will remain applicable without them are affected by this decision.
- ENTIRE AGREEMENT
These Conditions and any document indicated in these same Conditions constitute the entire Contract concluded between the parties with regard to the subject of the latter, and replace any agreement, promise or pact concluded previously orally or by written between the parties.
The parties agree that neither party has relied on any representation or promise made by the other party or possibly arising from any written or oral statement during the negotiations between the parties before the conclusion of the Contract, except as expressly provided in these Terms
Each of the parties waives the right to exercise any recourse concerning any false oral or written declarations issued by the other party, before the date of signature of the Contract (unless these false declarations were issued fraudulently). The other party's sole remedy shall be for breach of contract as set forth in these Terms.
- OUR RIGHT TO CHANGE THESE TERMS
We have the right to revise and modify these Terms at any time.
- APPLICABLE LEGISLATION AND JURISDICTION
The use of our website and contracts for the purchase of products on this site will be governed by French law.
Any dispute arising from or related to the use of the site or the said Contracts will be subject to the non-exclusive jurisdiction of the French courts and tribunals.
The provisions of this clause in no way affect your rights as a consumer under the applicable legislation in this area.
- COMMENTS AND SUGGESTIONS
Your remarks and comments are always welcome.
You can send them to us using the contact form. Official complaint forms are also available to consumers and users.
You can get them by completing the contact form.
Last update: February 1, 2022
Withdrawal form (form to be completed and returned to us only if you wish to withdraw)
Address: BIOGRINE, trading under the trade name of BIOGRINE, whose registered office is at Service clients biogrine.com, 47 Boulevard de Courcelles, 75008 Paris, France.
I hereby declare that I withdraw from the contract of sale concerning the following goods:
Order from / delivery from (*)
Consumer signature (only for paper forms)
(*) Delete as appropriate