- EXCHANGE / RETURN POLICY
17.1 Legal right of withdrawal
Right to retract
As a consumer, you have the right to withdraw from the Contract within 14 days without giving any reason.
The withdrawal period expires after 14 days from the date on which you or a third party other than the carrier you have designated comes into physical possession of the products or, in the case of several products forming part of the same order but delivered separately, after 14 days from the date on which you or a third party other than the carrier you have designated comes into physical possession of the last product ordered.
To exercise your right of withdrawal, please inform BIOGRINE France of your decision by an unequivocal written declaration (in particular by means of an e-mail or by post). You can contact us by post at the following address: BIOGRINE Customer Service 47 Boulevard de Courcelles, 75008 Paris, France, or by completing the form provided for this purpose.
You also have the option of using the attached withdrawal form, although this is not mandatory.
In order to respect the withdrawal period, it is sufficient for you to inform us of your decision to exercise your right of withdrawal before the expiry of this withdrawal period.
Effects of withdrawal
If you decide to withdraw from the Contract, we will reimburse you for all amounts paid, including the costs of delivery to the initial place of delivery (with the exception of the additional costs linked to the choice of a delivery method other than the method of standard delivery, the least expensive we offer), as soon as possible and, in any case, within 14 days from the day on which we are informed of your decision to withdraw from this Contract.
The refund method will be the same as the payment method you used in the original transaction. In any case, this reimbursement will not entail any costs to be borne by you. Notwithstanding the foregoing, we may withhold reimbursement until we have received the returned products or you have provided us with proof of return of the products, whichever is earlier.
Please return the products in question without undue delay, and, in any case, within 14 days following the communication of your decision to withdraw from this Contract according to the methods below. The deadline is met if you return the products to us before the expiry of the 14-day period.
Your responsibility is only engaged with regard to the depreciation of the value of the products resulting from manipulations other than those necessary to ensure the nature, characteristics and functioning of the latter.
17.2 Contractual right of withdrawal
In addition to the legal right of withdrawal granted to consumers, mentioned in clause 17.1 above, you have the possibility to return any product to us (with the exception of the products mentioned in clause 17.3 below, for which the right of withdrawal is excluded) within 8 days from the date of confirmation of shipment of the order.
In addition, the return of the gift card is governed by the provisions set out in the conditions of use of the gift card.
In the event of the return of products made under the contractual right of withdrawal after expiry of the legal withdrawal period, the refund will only relate to the amount paid for these products. Delivery costs will not be refunded to you.
You can exercise your right of withdrawal under the provisions set out in clause 17.1 above. However, if you inform us of your decision to withdraw from the Contract after expiry of the legal withdrawal period, you must in any case return the products to us so that we receive them within 21 days from the date of Confirmation. Shipping of the order.