Subject to the provisions of clause 7 above relating to the availability of products, and except in the event of exceptional circumstances, we will endeavor to deliver the product(s) listed on the Dispatch Confirmation to you before the time indicated on the same. Dispatch Confirmation or, if no date is indicated, within the indicative period given when choosing the delivery method, and, in any case, within a maximum period of 30 days from the date of Order Confirmation . However, delays may occur due to unforeseen circumstances or for reasons related to the place of delivery.

    As for the virtual gift card, it will be delivered to you on the date that you will have indicated to us when placing the order.

    If we are unable to meet the delivery date for any reason, we will notify you and offer you either to continue the purchase process with a new delivery date or to cancel your order and refund you the full amount you paid. Please take into account that no home deliveries are made on Saturdays, Sundays or public holidays, except in the case of the virtual gift card, which will be delivered on the date you have indicated to us.

    For the purposes of these Conditions, "delivery" will be considered to have been made, or the order will be considered to have been "delivered", at the moment when you or a third party designated by you will be in physical possession of the products, which will materialize by signing the acknowledgment of receipt of the order to the delivery address that you have indicated to us.

    The virtual gift card will be deemed to have been delivered in accordance with the provisions set out in the conditions of use of the gift card and, in any case, on the date of dispatch of this card to the e-mail address you have indicated to us. .


    If it is impossible to deliver your order, we will endeavor to find a safe place to drop off your package. If we cannot find a safe place, your order will return to our warehouse. We'll also leave you a notice telling you where your order is and how to redeliver it.

    If you are not at the delivery location at the agreed time, please contact us to arrange delivery at a later date.

    If the order has still not been able to be delivered, for reasons beyond our control, after a period of 30 days following the date on which your order was available for delivery, we will consider that you wish to place a term of the Contract and the latter will be terminated. As a result of the termination of the Contract, we will refund all amounts paid, including delivery costs (except for additional costs related to the choice of a delivery method other than the ordinary and least expensive delivery method that we offer), as soon as possible and, in any case, within 14 days from the moment when the Contract is considered to be terminated.

    Please take into account that we will be authorized to charge you for any additional transport costs inherent in the termination of the Contract.

    This clause does not apply to the virtual gift card, the delivery of which is governed by the provisions set out in the conditions of use of the gift card.


    As soon as you have chosen to pick up your order in store and the store you have selected has the "Instant Delivery" service, your order may be delivered before the dates indicated on the website.

    As soon as the "Instant Delivery" service has been implemented by the store for your order, and once it has been prepared, we will contact you to let you know that it can be collected. You can pick up your order in person (presenting the order number and an identity document) or a third party can represent you and pick up your order for you. In the latter case, the person you have designated must present the order number and an identity document.

    With regard to distance selling, the provisions of this article apply when your order is placed via the “Instant Delivery” service, subject to any other applicable regulations.